Glossary

The terms you'll see across Klixey, defined in plain language.

If you're new

Start here: a Workspace holds your business, a Store is your storefront, and Products are what you sell. Everything else hangs off those three.

A

Appointment — A product type for selling 1-on-1 bookable time slots. Customers pick a date and time, the creator gets the booking. See Setting up an appointment.

Autosave — Klixey saves your edits as you type — no Save buttons. A small status indicator next to each field shows whether your latest change has been saved.

Avatar — The profile picture for your account, your store, or a customer.

B

Banner — The header image on a product's checkout or confirmation page.

Booking — A customer's reservation for a specific appointment slot.

Brand profile — Your store's visual identity: theme preset, colors, card treatment, text color, and fonts. One per store. See brand profile.

Buffer time — Padding minutes the creator inserts between back-to-back appointments.

Bundle — The set of products a membership grants access to (up to 20 — courses, communities, downloads).

C

Calendar invite — The .ics calendar file attached to appointment and event confirmation emails so the customer can add it to Google Calendar, Apple Calendar, or Outlook.

Category (community) — A channel inside a community where posts are filed. The creator names each one and picks a color.

CNAME target — The DNS hostname you point your custom domain at (stores.klixey.com).

Coming soon page — The placeholder visitors see when a store is unpublished.

Comment — A reply on a community post. Comments can nest up to 3 levels deep.

Community — A product type with channels, posts, comments, members, files, and a leaderboard. Free or paid. See Creating a community.

Community member — A customer with active access to a specific community.

Community moderator — A community member promoted to moderator or admin inside that community. Can pin/lock/delete posts and comments and manage members.

Confirmation page — The page a customer lands on right after a successful purchase. The creator edits the title and description per product.

Contact — A customer record on your store. Counts against your plan's contact limit.

Contact limit — The maximum number of contacts your plan allows. Hitting it triggers a 14-day grace period during which new signups still come through. See plans.

Course — A product type made of modules, each containing lessons. Lessons can include video and text. See Building a course.

Creator — Anyone signed in to the creator app at app.klixey.com. Covers the four workspace roles: Owner, Admin, Editor, Viewer.

Custom domain — Your own domain (like shop.mybrand.com) used in place of klixey.com/your-slug. Available on Business, Pro, and Scale plans. See custom domains.

Customer — A buyer with an account on a creator's store. Each store has its own customer list — accounts aren't shared across stores.

Customer portal — Where your customers sign in to find their purchases, watch courses, join communities, and manage billing. Lives at klixey.com/your-slug/portal or your-domain.com/portal on a custom domain.

D

Dashboard — The creator's landing page after sign-in. Shows visits, clicks, leads, sales, and revenue for a selected period.

Digital download — A product type for selling files (PDFs, audio, video, zips) or external-link redirects (Notion, Google Drive). See Creating a digital download.

Downgrade grace period — When you swap to a lower subscription tier, you keep your previous tier's limits and features until the current billing period ends. See changing plans.

Drip / gated lesson — A lesson that unlocks only after a previous one is completed (or after a time delay). Shown as locked in the course sidebar.

E

Enrollment — A customer's grant of access to a course. Status can be active, suspended, cancelled, or expired.

Event — A product type for group sessions like workshops, webinars, or group calls. Multiple customers sign up for the same slot. See Creating an event.

Event slot — A specific date and time for an event, with limited seats.

G

Guest buyer — Someone at your checkout who doesn't have a portal account on your store yet. They become a Customer after their first purchase.

I

Income — The creator page showing total revenue, payment history, filters, and CSV export.

Integration — A connection to a third-party service. Configured in Workspace settings → Integrations.

Invite (community) — An email invitation from a creator or member adding someone to a private community.

Invite (team) — An email asking someone to join a workspace as Admin, Editor, or Viewer.

K

Klixey plan — Your subscription or lifetime purchase that runs Klixey for you. Determines contact limit, storage, custom domain access, and team-member seats. See plans.

L

Leaderboard — The community tab ranking top contributors by 7-day, 30-day, and all-time engagement.

Lead magnet — A free download offered in exchange for an email address.

Lesson — A single unit of content inside a course module — usually a video plus text.

Level — A community gamification rank (1 through 9). Creators can rename them to fit their brand.

Lifetime plan — A one-time Klixey purchase. No recurring charge, no renewal. Three tiers: Starter, Growth, Business.

Link — A product type that's just an outbound URL — customers click and go straight to the destination, no checkout.

Listing visibility — Whether a published product appears in the public storefront grid. Listed products show; unlisted products are still reachable by direct URL.

Location type — How a customer attends an appointment: a custom address, a Google Meet link, or a Zoom link.

M

Magic link — An email link that signs one of your customers into the portal with one tap — no password required. Valid for 7 days.

Manual enrollment — A course enrollment the creator adds by hand (e.g., for someone who paid offline).

Member approval — A community setting that holds new joiners as "pending" until the creator approves them.

Member directory — The community tab listing all members with role badges, engagement, and join dates.

Membership — A product type that bundles other products together under one purchase or subscription. See Building a membership.

Minimum notice — The shortest amount of time before an appointment that a customer is allowed to book.

Module — A chapter in a course — a container for one or more lessons.

N

Notification bell — The in-app notifications icon (top-right in the creator app, in the customer portal header). Shows recent activity with an unread badge.

O

Onboarding — The one-page setup wizard new creators walk through after signing up: basics, store name and link, an optional photo, and optional social links.

OTP — The six-digit code Klixey emails to one of your customers who wants to manage an appointment without signing in.

P

Page builder — Legacy name for the Store editor.

Past-due — A subscription whose latest payment failed and is being retried. Your customer sees a "Past due — update payment method" alert in their portal.

Payment method — The card a customer has on file. Your customers update theirs from the Billing tab in their portal.

Pending approval — A community membership awaiting creator review. The creator approves or rejects from the community Members tab.

Pending downgrade — A queued subscription downgrade that hasn't taken effect yet. You keep your higher-tier limits until the current period ends.

Pin — A creator action that lifts a community post to the top of the feed.

Post — A community entry created by a member or admin. Can include text, images, and video.

Preview — The live render shown beside many editors in Klixey. Some previews support click-to-edit; every editable field is also available in the editor panel.

Product — Anything you sell: course, community, appointment, event, membership, digital download, lead magnet, or link.

Product status — A product's published and storefront visibility state: Draft, Published, Listed, or Unlisted, depending on the editor view.

Product type — One of eight: course, community, appointment, event, membership, digital download, lead magnet, or link.

Provider timezone — The timezone the appointment creator works in. Appointment slots are scheduled in this timezone and displayed in the customer's local timezone.

R

Reserved slug — A handful of slugs (lifetime, admin, portal, api, and others) that Klixey keeps for itself — you can't claim them as a store URL.

Resource (community) — A file, YouTube video, or external link the creator adds to a community's Files tab.

Revoke — Removing a community membership, course enrollment, or comp plan.

S

SCA — Strong Customer Authentication: a European banking rule that sometimes asks a customer to confirm a payment in their banking app mid-checkout. Klixey handles this inline — the customer never leaves the checkout page.

Slot — A bookable timeframe — either for an appointment (1-on-1) or an event (group).

Slug — The URL-safe identifier for your store (klixey.com/your-slug) or a product. Renaming a slug automatically creates a redirect from the old one.

Social link — A link to your profile on another platform (Instagram, TikTok, YouTube, X, Threads, LinkedIn, Facebook, Pinterest, Twitch, Spotify, Email, Website). Up to 12 per store.

Storage quota — The total amount of video, files, and images your plan allows.

Store — Your storefront. Lives inside a workspace — one store per workspace. Holds your products, brand, custom domain, and pages.

Store editor — The visual editor for store identity, brand settings, product cards, product details, checkout copy, and confirmation copy.

Storefront — The public version of your store at klixey.com/your-slug or your custom domain.

Subscription — A recurring purchase, either by you (a Klixey plan) or by your customer (a recurring product).

Subscription status — Where a subscription is in its lifecycle: Trialing, Active, Past due, Cancelled, Paused, or Incomplete.

Support email — A creator-configured email address used as the reply-to on customer-facing emails. Set it in your store settings.

Suspension — An immediate access cutoff — an enrollment, a community membership, or an entire workspace going inactive because the owner's plan lapsed.

T

Tagline — The short description shown alongside your store name and avatar on your storefront.

Team member — A user invited into a workspace as Admin, Editor, or Viewer. Doesn't need their own Klixey plan.

Team-member seat — A slot for a team member on your plan. See plans for how many each plan includes.

Theme preset — A starting visual style for your store you can apply and then customize.

Trial period — A number of free days a creator can add to a subscription price. The customer gets immediate access; billing starts when the trial ends.

U

Unlisted product — A published product that doesn't appear in the storefront grid but is still purchasable via direct URL. Useful for hidden offers and special access links.

V

Viewer — A workspace role with read-only access to the store editor. Useful for stakeholders.

Visitor — Anyone browsing your storefront without an account.

W

Welcome message — The message you can write that appears in the welcome email a new community member receives, and in the community's About panel.

Welcome video — An optional intro video for a course, shown on the welcome page before lesson 1.

Workspace — The container for your Klixey business. Holds your store, products, customers, team members, billing, and brand. You can run more than one workspace on the right plan.

Workspace owner — The person who created the workspace and pays for the plan. Exactly one per workspace.

Workspace admin — A team member with full workspace permissions except billing.

Workspace editor — A team member who can build the store, manage products, and pull income reports — but can't change settings or manage the team.

Workspace viewer — A team member with read-only access to the store page.

Workspace switcher — The dropdown for jumping between workspaces you're part of. Only appears if you belong to more than one.