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Creating a community
A community on Klixey is your hub for ongoing conversation — channels for posts, a learning section for any courses you bundle in, a files library, a member directory, and a leaderboard. You build all of it from one editor.
Quick answer
From Products, add a Community. Klixey scaffolds it with a default channel called "General Discussion" so you can start posting right away. In Settings, write a title, description, About content, and welcome message; upload a banner; pick your access rules (approval, who can post, who can comment); and add up to six external links.
Opening the community editor
From the Products list in the sidebar, click the community you want to edit. The editor opens at /store/products/{community-id}/community with a tab bar across the top:
| Tab | What you do here |
|---|---|
| Discussion | The post feed. Create posts as an admin, pin, lock comments, moderate. |
| Learning | Courses you've bundled into the community. |
| Files | The shared resource library — files, YouTube links, external links. |
| Members | The directory. Invite people, approve pending joiners, change roles. |
| Settings | Title, description, About, welcome message, banner, access rules, links. |
| Leaderboard | Engagement scores and top contributors. |
Admins also see a Categories panel for managing channels. See Categories.
First time? You already have a channel.
When you create a community, Klixey adds a default channel called General Discussion automatically so the community is usable from minute one. You can rename it or replace it later — see Categories.
Settings — the basics
The Settings tab is where you set up the community's identity. Every field saves itself as you type — there's no Save button.
Title
The community's name. This shows on the checkout page, in the customer portal, in welcome emails, and at the top of the community.
Description
A short blurb (a sentence or two) that appears on the community card in the storefront and on the checkout page. Keep it scannable — this is the line that convinces someone to join.
About content
A longer write-up that members see in the About widget on the community page (on wide screens, this sits in a sidebar on the right). Use it to explain what the community is for, who it's for, and what members can expect.
You can format text, add headings, and drop in links here. Save isn't a button — keep typing.
Welcome message
The text new members see when they first join — both in their welcome email and inside the community. Use it for:
- Ground rules ("be kind, no self-promo in the General channel")
- A pointer to your first must-read post ("read the pinned welcome post first")
- Links to anything they should set up immediately (a Discord, a calendar, a download)
A good welcome message is short and warm. Three to six sentences is usually right.
Banner image
Upload a banner from Settings → Banner. It shows at the top of the community page and on the checkout page.
| Spec | Value |
|---|---|
| Recommended size | 1200 × 675 pixels |
| Aspect ratio | 16:9 |
| Minimum size | 400 × 200 pixels |
| Maximum size | 3000 × 2000 pixels |
| File types | JPG, PNG, WebP, GIF |
| Max file size | 2 MB |
Banner images count toward your workspace storage quota — see Storage and file limits.
To remove the banner, open the banner controls and click Remove. The community falls back to a plain colored header.
Access controls
Three toggles in Settings decide who can do what once someone joins.
Member approval required
When on, new joiners — both free and paid — don't get in straight away. They land in a Pending queue on the Members tab, and the community shows them a "your request is being reviewed" screen.
Use approval for:
- Paid masterminds or coaching circles where you want to know who's joining
- Niche communities with a specific audience
- Private communities you want to keep small
Most general-interest communities leave this off so people can start participating immediately. See Members and approvals for how to work the queue.
Allow member posts
When on (the default), members can create posts in any channel.
When off, only you (the workspace team) and community moderators can post. Members can still comment on existing posts unless you also turn comments off (see below). This is the right setting for newsletter-style or announcement-only communities.
Allow member comments
When on (the default), anyone can comment on posts.
When off, comments are disabled everywhere in the community. Useful if you're using the community as a broadcast channel and you don't want a free-for-all discussion under every post.
You can lock individual posts too
Even with member comments turned on, you can lock individual posts to close their comment thread without affecting the rest of the community. See Posts, comments, and moderation.
External links
In Settings → Links, add up to six external links that show on the community profile. Each link has a label and a URL.
Common picks:
- Your podcast or YouTube channel
- A free resource page
- Your other socials
- A calendar booking link
- An affiliate offer that's relevant to members
Links are public — anyone who can see the community can see them.
The checkout editor
The checkout page customers see before they pay isn't edited in this tab — it has its own surface so you can tune it independently from the community feed.
Open it from the Products page (the community's row → Edit checkout) or by visiting /store/products/{community-id}/community/checkout. It has three tabs:
- Checkout Page — headline, description, banner, plan picker.
- Confirmation Page — what customers see right after they pay.
- Settings — the same approval and welcome-message fields that appear in the community editor.
The settings on both surfaces edit the same underlying fields — change the welcome message in the checkout editor and it updates the welcome email automatically.
See Store editor for the broader storefront editing model, and checkout copy fields for how the headline / description fields work.
Who on your team can edit a community?
Anyone with the Owner, Admin, or Editor role on the workspace can build a community. Viewers can see it but can't change anything.
A few things are tighter:
- Only Owner or Admin can delete the community, invite community members, or remove community members.
- Editors can do everything else — change settings, manage categories, post, moderate.
See Roles & permissions for the full matrix.
Workspace roles vs community roles
Two layers of roles can be confusing. Keep them separate in your head:
- Workspace roles (Owner / Admin / Editor / Viewer) — your team on Klixey.
- Community roles (Admin / Moderator / Member) — separate, per-community, only inside this community.
Workspace Owners and Admins are automatically community admins in every community in the workspace. You can't change their role or remove them from inside the community — to take them out, change their workspace role first. See Roles & permissions — Community roles are different.
Publishing
A community follows the same publish flow as every other product. Open the community from the Products list and switch its status to Published. Customers can find it on your storefront and at its direct checkout URL the moment you flip the switch.
You can also keep it Unlisted: published, so the checkout URL works for people you send the link to, but hidden from the public storefront.
Related
- Categories — channels for organizing posts.
- Posts, comments, and moderation — posting as an admin, deleting, pinning.
- Members and approvals — invite, approve, change roles, remove.
- Store editor — editing storefront product cards and page copy.
- Roles & permissions — workspace vs community roles.
- Storage and file limits — banner sizes and quotas.