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Posts, comments, and moderation
This is the day-to-day of running a community: writing posts, joining conversations, keeping things tidy, and using moderators to share the load.
Quick answer
On the Discussion tab in the community editor, use Create post to write as an admin — pick a category, write a title and body, drop in images, attach one video. Open any post's overflow menu to pin, lock comments, edit your own, or delete anyone's (with a reason). Promote trusted members to Moderator to share the work.
The three community roles
Inside a community, every person has one of three roles. These are per-community — somebody can be a Moderator in one community and a regular Member in another.
| Role | Can do |
|---|---|
| Member | Read posts. Post (if you allow it). Comment (if you allow it). Like. |
| Moderator | Everything a Member can do, plus: pin and unpin posts, lock and unlock comments, delete any post, delete any comment, remove members. |
| Admin | Everything a Moderator can do, plus: change roles, change community settings, invite members. |
Workspace Owners and Admins are automatically community admins in every community in the workspace, and those memberships are protected — see Members and approvals.
For the workspace-vs-community distinction, see Roles & permissions — Community roles are different.
Posting as an admin
From the community editor, open the Discussion tab and click Create post.
- Pick a category. The post goes in exactly one channel. See Categories.
- Write a title. Short and scannable beats long and clever.
- Write the body. You can format text, add headings, and drop in links.
- Attach images or a video (optional — see below).
- Click Post.
The post lands at the top of the feed immediately and every active member gets notified — in-app through the bell icon and by email. See How notifications work for what reaches them and when.
Posts from regular members don't notify everyone
Only admin and moderator posts trigger a community-wide notification. Member posts show up in the feed but don't email all members — that keeps the inbox quiet as the community grows.
Attaching images
Drag and drop images directly into the post composer, or click the image button to pick from your device. You'll see a preview and a progress bar for each one.
Klixey resizes and re-encodes every image so posts load fast on phones. The original isn't kept.
| Limit | Value |
|---|---|
| Per image | Up to 5 MB |
| Per post | Multiple images allowed |
| Formats | JPG, PNG, WebP, GIF |
If you close the composer halfway through, half-uploaded files are cleaned up automatically — you won't end up with broken attachments.
Attaching a video
Each post can have one video in addition to its images. Click the video button to pick a file.
| Limit | Value |
|---|---|
| Formats | MP4, MOV, WebM |
| Max file size | 500 MB |
| Per post | One video |
You'll see upload progress in the composer. Once it lands, the video appears as an embedded player on the post — members can play it inline without leaving the feed.
Videos count toward your workspace storage quota. See Storage and file limits.
Editing your own posts
Posts you wrote have an overflow menu (three-dot icon). Pick Edit to update the title or body, or to add or remove attachments.
Klixey marks edited posts with an "edited" label and the time of the most recent change — members know when a post has been updated.
You can edit your own posts as many times as you like. There's no time limit.
Deleting any post
Admins and moderators can delete any post in the community, not just their own.
- Open the post's overflow menu.
- Pick Delete.
- Enter a reason in the confirmation dialog (required).
- Confirm.
The post and all its comments are removed. Any attached images and the video go with it. Members who already saw the post no longer see it in the feed.
The reason is recorded but isn't shown publicly. If you want the author to know why their post was removed, send them a direct message or write a follow-up post.
Deleting is permanent
There's no undo step. If you delete a long comment thread by mistake, you'll have to rebuild it manually. When in doubt, lock the comments instead of deleting.
Pinning posts
Pinned posts sit at the top of the feed regardless of how active the rest of the community is. Use them for:
- The community welcome message
- Rules and guidelines
- An announcement you want everyone to see for a while
- An event date or important link
To pin: open the post's overflow menu and pick Pin. To unpin, do the same and pick Unpin.
A small pin icon appears on every pinned post so members know it's intentional. You can pin multiple posts — they all stay at the top, in the order they were pinned.
When you're done with a pinned announcement, unpin rather than deleting. Members may want to scroll back and find it later.
Locking comments
Locking a post closes its comment thread without deleting the post. Members see a "Comments locked" notice where the comment composer used to be. They can still read everything that's already there.
Use locks for:
- Announcement posts that you don't want to keep replying to
- Old discussions that have run their course
- Heated threads where you want the conversation to stop before it gets worse
To lock: open the post's overflow menu and pick Lock comments. To unlock, do the same and pick Unlock comments.
Locking is reversible — you can unlock at any time and members can resume commenting.
Editing other people's posts
You can't edit posts other people wrote. That includes admin posts written by your teammates — only the author edits their own.
If something needs to change, ask the author to edit it, or delete the post (with a reason) and ask them to repost.
Comments — moderation
Comments work like posts, with one less feature:
- Authors can edit their own comments. Klixey marks edited comments with an "edited" tag.
- Admins and moderators can delete any comment. Same flow as deleting posts — overflow menu → Delete.
- Comments can't have images. Posts can have images and a video; comments are text only (with links).
Deleting a comment also removes any replies underneath it. Like post deletion, this is permanent.
When someone is causing problems
If a member is repeatedly breaking the rules, you have escalating options:
- Delete the offending post or comment with a reason that points to your rules.
- Lock the thread if a discussion is going off the rails but the post itself is fine.
- Remove the member entirely — they lose access immediately and get an email with the reason. See Members and approvals — Removing a member.
For harassment or abuse that warrants a refund, follow up with the member directly — Klixey doesn't process community-related refunds automatically.
Tips
- Promote moderators early. As your community grows, find one or two engaged members and make them Moderators. Sharing the moderation load keeps you sane.
- Pin a "read me first" post. A pinned welcome post with rules and pointers is the easiest way to set expectations without saying it twice.
- Lock more, delete less. Locking preserves history. Deleting erases it. Default to locking unless the content needs to actually go.
- Be transparent about reasons. A removed post with a public follow-up ("we don't allow X here, please review the rules") teaches better than a silent delete.
Related
- Creating a community — settings, access rules, banners.
- Categories — where posts live.
- Members and approvals — promoting moderators, removing members.
- How notifications work — what triggers an alert.