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How notifications work ​

Klixey tells you about important activity in two ways:

  1. In-app — a bell icon with an unread badge in the header.
  2. Email — a message in your inbox.

Most things happen on both channels, so you'll see them whether you live in the app or in your inbox.

The notification bell ​

The bell lives at the top of the sidebar in the creator app (or the header on mobile). A red badge shows the count of unread items. Click the bell to open the dropdown — each row shows who acted, what they did, and how long ago.

From the dropdown, you can:

  • Click any item to jump straight to the source (the post, the comment, the customer).
  • Mark a single item as read.
  • Mark every item as read in one click.

Activity opens itself

You don't need to mark things read by hand — clicking a notification takes you to the thing it's about, and it's marked read as soon as you do.

What triggers both an in-app notification and an email ​

These happen on both channels — you'll see a bell entry and get an email.

  • A team member you invited accepts and joins your workspace
  • A customer books an appointment, reschedules, or cancels
  • A customer signs up for an event
  • A customer posts in your community
  • Someone comments on a post in your community
  • You cross 80% of your plan's contact limit, hit it, or pass the grace period

What's email-only ​

Some things only ever arrive by email — usually because they're transactional and you need a copy in your inbox:

  • Receipts and invoices for your Klixey plan
  • Contact-limit reminders during the 14-day grace period

See Emails creators receive for the full list with subject lines.

Who gets what ​

Some notifications go to more than one person. The rules:

  • Workspace-wide events (a new team member joining, a customer signing up for something) go to the workspace owner and admins.
  • Community events (new posts, comments) go to community admins and moderators in that community. Comments on a post also notify the post author.

Email turned off?

If you stop seeing emails you used to get, your address may have been added to a deliverability block list automatically (after bounces or spam complaints). Check your spam folder. If it's not there, see Troubleshooting.

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